While a federal judge advanced a class action accusing a host of marketers, software and fulfillment companies of running an online scam for La Pura skin cream, finding the culprit behind the alleged conspiracy — and recovering damages — poses a challenge.
(CN) — In early January 2020, LeAnne Tan received a text message promising a free gift of La Pura anti-wrinkle cream in exchange for completing an online survey.
The text purported to be an ad from Amazon and only stipulated a small $4.94 shipping fee. Spurred by this assurance, she took the survey and clicked the link to receive her free gift.
Tan was taken to the La Pura website’s order page, where she saw that two more products had been added to her shopping cart. There was no option to remove them, but she still clicked the “complete my order” box, believing she would only be charged $4.94 in shipping for her “free gift.”
Tan immediately received an email from La Pura saying her credit card would be billed from three separate merchant accounts: “beautifullyremarkableh,” “beautyhealthremarkable” and “skincarehealthybeautygroup.”
But rather than the expected $4.94, Tan was separately charged $88.46 and $84.37, for a total of $172.83 for three products — La Pura Wrinkle Freezing Moisturizer, La Pura Instant Lifting Eye Serum, and La Pura Instant Tightening Serum.
Alarmed by the charges for products she didn’t want, Tan contacted…