ZoomInfo has acquired Chorus.ai, which provides conversation intelligence.
This comes after a series of acquisitions for ZoomInfo in the past year, including Clickagy, Everstring and Insent. ZoomInfo provides business information to marketing, sales and recruiting teams.
ZoomInfo will be able to surface insights and analytics for sales or customer success teams. Chorus.ai through its AI insights tracks sales calls, support calls, recruiting conversations and processes content, categorizing them and presenting into searchable metadata.
ZoomInfo’s intelligence data and go-to-market motions combined with Chorus.ai will allow users to search for target accounts, monitor account activity, trigger automated workflows and expand buying committees. Chorus.ai captures and analyzes phone calls, video meetings and emails and can surface insights about deal participants and buying committees and execute automated campaigns based on keyword mentions.
In other customer experience software news …
CSG Acquires Kitewheel
CSG, a customer engagement, revenue management and payments solutions provider, has acquired Kitewheel, which provides customer journey orchestration and analytics. Kitewheel extends CSG’s customer engagement portfolio and helps it grow in industry verticals like retail, financial services and healthcare.
The acquisition combines CSG’s digital customer engagement technologies and Kitewheel’s journey orchestration and analytics SaaS…