A recent Gartner survey of 199 CEOs and senior business executives in industries with intensive supply chains showed that 17% see cost optimization as the top issue to focus on in the near future, followed by supply chain resilience (16%).
Like many of these research reports, there are also some interesting nuggets (behind paywall) that are worth a look in more detail. In the case of digital transformation, the survey showed, for example, that the majority of respondents want to focus on technology, and they plan to increase year-over-year investments in digital capabilities (80%).
What’s more interesting is that there is a shift from a general, undefined ambition for digital business transformation toward more targeted initiatives, suggesting that many of these organizations have already passed through the transformation stage and are now moving to more targeted technologies.
Is Digital Transformation Complete?
When it comes to where transformation efforts are targeted, the Gartner survey showed that the most popular areas of digital business were e-commerce/e-business (16%), customer interactions (9%), data analytics (9%) and customer experience (7%).
Does this progression mean then that the process of digital transformation is over? For clarity, Salesforce, one of the big tech vendors that has been bringing many businesses into the digital world, defines digital transformation as the process of using digital technologies to create…